Welcome to essentialcareonline.com!

We have created this privacy policy will help you understand how Ornava Limited (“us”, “we”, “our”) collects, uses and shares the personal data you provide to us when you visit and make a purchase from essentialcareonline.com (the “site”).

What information do we collect?

Essentialcareonline.com is committed to maintaining your privacy. When you visit essentialcareonline.com, there is some information that is automatically collected from your device. This information includes your:

– web browser

– IP address

– time zone

– some of the cookies that are installed on your device

There is some additional information that we collect as you browse the site. This includes information about individual web pages or products that you view, which websites or search terms directed you to essentialcareonline.com, and information about your interactions with our website. This information that is automatically collected is referred to by us as “Device Information.”

How do we collect your data?

We collect the above-mentioned Device Information through the following technical means:

“Cookies” – a cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. If you want to know about cookies, and how to disable cookies, please visit http://www.allaboutcookies.org for more information.

“Log Files” – these are files used to collect data and track actions that are made essentialcareonline.com. This includes your: IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

“Web beacons,” “tags,” and “pixels” – these are electronic files that are used to record browsing and website interaction information.

In addition to data collected as you browse and interact with the site, there is certain information that is also collected when you attempt or make a purchase through essentialcareonline.com. This information includes your: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”

“Personal Information,” when referred to in this Privacy Policy, consists of both Device Information and Order Information.

How do we use your information?

We use your Order Information that is collected primarily to fulfill orders placed through our website. Some tasks included in this process are: processing your payment information, arranging shipping, and providing you with invoices and/or order confirmations.

We use this Order Information as well to: communicate with you, screen orders that are placed for potential risk or fraud, and when in line with the preferences you have selected, provide you with information or advertising relating to our products or services.

We take internet fraud seriously and to protect both you as the customer and ourselves, we use the collected Device Information to help us screen for potential customer risk and fraud (most particularly, your IP address). Device Information is used also more generally for optimization and improvement to our website. Examples of this include generating analytics about visitors’ interactions and browsing habits, and to evaluation the impact of our marketing and advertising campaigns.

The Merchant will not sell, purchase, provide, exchange or in any other manner disclose Account or Transaction data, or personal information of or about a Cardholder to anyone, except, it’s Acquirer, Visa/Mastercard Corporations or in response to valid government demands. 

Do we share your information?

In short: yes, we do. We must share your Personal Information with some third parties to complete online orders and to best market and advertise ourselves. We share your Personal Information with third parties to help up utilize it in the ways described above. Third party companies include:

Shopify – Our online store is run through Shopify. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

Google – We use Google Analytics to help us understand how our visitors and customers navigate the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. Additionally, you can opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

We may also share your Personal Information in compliance with applicable laws and regulations, as well as in response to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

What about Online Behavioral Advertising?

We use your Personal Information, as described above, to present you with targeted advertisements or other marketing communications that we believe may be of interest to you. You can find out some more information about how targeted advertising works, by visiting the Network Advertising Initiative’s (“NAI”) educational page at: http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

Additionally, you can opt out of targeted advertising if desired by using the links below:
– Facebook: https://www.facebook.com/settings/?tab=ads
– Google: https://www.google.com/settings/ads/anonymous
– Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Alternatively, the Digital Advertising Alliance provides an opt-out portal where you can opt out of some of these services. Visit them and find out more information at: http://optout.aboutads.info/.

And how about Do Not Track?

Please note that we do not make alterations to our website’s data collection or use practices when we see a Do Not Track signal from your browser.

What are your rights over your personal data?

For European residents, you have the right to access personal information we hold about you. You also have the right to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please don’t hesitate to contact us through the contact information provided at the conclusion of this privacy policy.

European residents should also note that we process your information to fulfil contracts that we might have with you (for example, if you have made an order through the site), or to pursue the legitimate business interests that are listed and explained above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

How and why do we retain your information?

When you place an order through essentialcareonline.com, we will keep your Order Information for our records unless and until you ask us to delete this information. Please contact us if you wish to delete your information from our records.

What happens if there’s a Policy change?

We may amend this privacy policy as we see fit from time to time. This may be due to a reflection and change to our practices, or for other operational, legal, or regulatory reasons.

How should you contact us?

Please contact us by email given at Contact Us or by mail using the address provided below if you would like more information about our privacy practices, if you have questions, or if you would like to file a complaint.

Ornava Limited,

7 Bell Yard, London, United Kingdom, WC2A 2JR