1. AGREEMENT
Essentialcareonline.com is operated by Ornava Limited, company number 12950026, under the laws of the United Kingdom, with its registered address at 7 Bell Yard, London, United Kingdom, WC2A 2JR.
By accessing this website, you agree to be bound by these terms and conditions. Do not continue to use essentialcareonline.com if you do not agree to take all of the terms and conditions stated on this page.
2. AMENDMENTS
We may amend and update these Terms and Conditions at any time. Any changes made will be notified to you via an appropriate announcement on essentialcareonline.com. The changes will apply to the use of essentialcareonline.com after displaying such an announcement. It is therefore important that you review these Terms regularly to ensure that you are updated to any changes. If you do not agree with the amended Terms, then you should not continue to use essentialcareonline.com. If you continue to use essentialcareonline.com after the date on which the changes come into effect, your use of essentialcareonline.com indicates your agreement to be bound by the new Terms; and modify or withdraw, temporarily or permanently, essentialcareonline.com and the material contained within (or any part) without notice to you and you confirm that we shall not be liable to you for any modification to or withdrawal of essentialcareonline.com or its contents.
3. PRIVACY POLICY
Ornava Limited respects your privacy and will treat all your personal information as confidential and will only use it in accordance with our Privacy Policy.
When you shop on essentialcareonline.com, we will ask you to input personal details so we can identify you and fulfil your order. Such information includes your: name, e-mail address, billing address, delivery address, credit card or other payment information. We confirm that this information will be held by us in accordance with the registration we have with the Data Commissioner’s office.
4. PROTECTING YOUR SECURITY
To ensure that your payment method (credit, debit or charge card) is not being used without your consent, we will validate the name, address, and other personal information supplied by you during the order process using appropriate third party databases.
Internet fraud is a risk that we take very seriously to avoid. With an increasing volume of fraudulent credit card transactions, we make every effort to ensure that all orders are thoroughly checked using the personal information provided.
We take the risk of internet fraud very seriously. With the volume of fraudulent credit card transactions increasing, we make every effort to ensure all orders are thoroughly checked using the information already supplied. There is a possibility we may contact you to make additional security checks and we ask for your cooperation to enable us to complete them. We will not tolerate fraudulent transactions and any such transactions will be reported to the appropriate authorities.
Your agreement of these Terms and Conditions includes the consent to such checks being made. Personal information you have provided may be disclosed when performing these checks to a Credit Reference Agency which may keep a record of this information. We can confirm and assure you that this is done only to confirm your identity, and that a credit check is not conducted and your credit rating will remain unaffected. All information you provide will be treated securely and strictly in accordance with the Data Protection Act 1998.
5. COMPLIANCE
Essentialcareonline.com may be used only for lawful purposes and in a lawful manner. By agreeing to these Terms you thereby agree to comply with all applicable laws, statutes and regulations regarding essentialcareonline.com and its use. You agree not to upload or transmit through essentialcareonline.com any computer viruses or anything else designed to interfere with, interrupt or disrupt the normal operating procedures of a computer; and any material which is defamatory, offensive or of obscene character.
6. IDEMNITY
You agree to defend, indemnify and hold Ornava Limited, and our officers, directors, employees and suppliers harmless from and against, any loss, damage, liability, claim, cost and expense, including reasonable attorneys’ fees and expenses, arising out of any breach of these Terms by you, or any other liabilities arising out of your use of essentialcareonline.com or any other person accessing essentialcareonline.com using your personal information.
7. THIRD PARTY LINKS
We may include links as a convenience to our customers, to other websites or material that is independent from essentialcareonline.com. Please note that we do not review or endorse these websites and we thereby are not responsible for the material on them. We will not be liable, whether directly or indirectly, for the privacy practices or content of such websites. We are neither responsible for any damage, loss or offence caused or alleged to be caused in connection with, the use of or reliance on any such advertising, content, products, materials or services available on such external websites or resources.
8. ORDERS
All orders are subject to product availability and order acceptance. If the products ordered are not available, you will be notified via email (or by other means if an email address has not been provided) and you will have the option either to wait until the item is in stock and available or to cancel your order.
Once you have placed an order you will be treated as an offer to purchase the goods or services from us and we have the right to reject such offers at any time. You acknowledge that any automated acknowledgment of your order which you may receive from us shall not amount to our acceptance of your offer to purchase goods or services advertised on essentialcareonline.com. The conclusion of a contract between you and us will take place when we accept your order.
We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from essentialcareonline.com.
You will assume risk of the products ordered once they have been delivered to the address specified when placing the order. Ornava Limited accepts no liability for undelivered products where you have provided an incorrect or invalid delivery address and/or you have failed to collect the products from the delivery address specified.
9. CANCELLATION RIGHTS
All customers are permitted to cancel orders within the 24 hours following the placement of a purchase. However, essentialcareonline.com processes confirmed payments as early as possible for the convenience of the customer. Thereby, customer orders are forwarded to the warehouse as soon as possible to process orders promptly for better service. After an order has been placed in the warehouse, the customer no longer has the right to change or cancel the order.
It is thereby recommended for all customers and potential customers to review their products for purchase in-depth prior to placing an order. This includes an assessment of product descriptions and details.
If the customer requires a change to the order after said order has been confirmed, they must contact essentialcareonline.com/Ornava Limited as soon as possible. Ornava Limited will always strive for excellent customer service and assessment of return requests.
10. PRICES AND PAYMENT
All prices listed essentialcareonline.com are in EUR do not take into account taxes, fees, handling, shipping, or other associated fees. These prices are meant to represent the associated cost of a specific product up to the point that it arrives at the address specified when ordering the product by providing the required information.
Due to global marketplace instability, products are subject to fluctuation. Consequently, essentialcareonline.com will not price match or commit to prices that will remain unchanged throughout time.
Payment can be made by any major credit or debit card provider. Payment will be debited and cleared from your account before the dispatch of your product(s) or provision of the service(s) to you.
In the unlikely event that the price shown on the checkout page is wrong, and we discover this before accepting your order in accordance with clause 8, we are not required to sell the goods to you at the price shown. We always strive to keep the prices of goods shown on our Website up to date and accurate, but occasionally genuine errors may occur. If we discover an error in the price of the goods that you have ordered we will let you know as soon as possible and give you the option of reconfirming your order at the correct price or cancelling the order. If you cancel your order and you have already paid for the goods, then you will receive a full refund.
When making a purchase through essentialcareonline.com you are confirming that the credit or debit card being used is yours. All credit and debit card holders are subject to validation checks and other authorization by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorize payment to us, then we will not be liable to you for any delay or non-delivery.
If your credit or debit card payment is not processed successfully for any reason, we reserve the right to reattempt to process payment within 48 hours. In the event that the payment is still unsuccessful, we will give you at least 48 hours’ notice in advance of any further reattempt to process payment by sending an email to the email address you have provided to us. We are not responsible if a valid email has not been provided. If you do not want us to reattempt to process payment, you must then cancel your order in advance.
You may only use one discount code with each order. We reserve the right to reject or cancel any orders where you add more than one discount code to the basket.
Any discount or other promotional codes issued by Ornava Limited from time to time are strictly subject to the individual terms and conditions with which they were issued, which may include, amongst other things, eligibility of use and maximum order value.
We reserve the right to reject or cancel any orders which do not comply with these terms even if your credit or debit card has been charged, so please familiarize yourself with these Terms and Conditions before placing an order. If there is any inconsistency between the terms and conditions upon which the discount codes were issued and these terms and conditions, the discount code terms and conditions prevail. A copy of the discount code terms and conditions can be obtained by contacting our customer service representatives at +44 14 3267 9052.
11. DELIVERY POLICY
Ornava Limited only distributes the products sold at essentialcareonline.com. All products are shipped by means of various delivery companies (DHL, PostNL, Swiss Post, Deutsche Post, DPD, India Post etc.) from our suppliers’ warehouses located throughout the world.
We provide fast, reliable and discreet delivery services: Trackable Courier Service for €27.90 (5-9 days) and International Unregistered Mail for €9.30 (14-21 days).
12. REFUND POLICY
In the event that a problem arises with product(s), delivery, or packaging, clients may ask for either a full refund or reshipment of a product within 14 days after the product has been received by the customer.
Credit refunds are provided in connection with a transaction by a credit transaction receipt. These refunds will be made in the same way that the related payment was received for the products in question.
Refund requests and relevant procedures average between 3 to 5 business days for completion.
13. ELIGIBILITY TO PURCHASE
To be eligible to purchase goods on essentialcareonline.com and lawfully enter into and form contracts on this Website under English law you must be 18 years of age or over; and register your real and legal name, address, phone number, e-mail address any other details requested.
Through your agreement to purchase goods and services you confirm to us that you are 18 years of age or over and authorize us to transmit information (including updated information) to obtain information from third parties. This includes but is not limited to, your debit or credit card numbers or credit reports to: authenticate your identity, to validate your credit card, to obtain an initial credit card authorization and to authorize individual purchase transactions.
14. INTELLECTUAL PROPERTY
The content of essentialcareonline.com is protected by copyright, trademarks, database and other intellectual property rights. By agree to these Terms, you acknowledge that the material and content supplied as part of essentialcareonline.com shall remain with us or our licensors.
You may retrieve and display the content of essentialcareonline.com on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact any and all copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on essentialcareonline.com.
15. LIMITATION OF LIABILITY
Notwithstanding any other provision in the Terms, nothing in these Terms affect or limit your rights as a consumer under English law; or will exclude or limit our liability for personal injury or death resulting from our negligence.
Essentialcareonline.com is provided on an ‘as is’ and ‘as available’ basis without any representation or endorsement made and we make no warranties, whether express or implied, in relation to it and its use. You acknowledge that we cannot guarantee and cannot be responsible for the security or privacy of essentialcareonline.com and any information provided by you. You must bear the risk associated with the use of the internet.
Whilst we will try our best to provide valid, reputable, and high-quality material on essentialcareonline.com, we cannot accept responsibility if this is not the case. We will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with essentialcareonline.com. If we are informed of any inaccuracies in the material on essentialcareonline.com we will seek to correct this as soon as is reasonably possible.
In particular, we disclaim that all liabilities in connection with the following:
– incompatibility of essentialcareonline.com with any of your equipment, software or telecommunications links
– technical problems including errors or interruptions of essentialcareonline.com
– unsuitability, unreliability or inaccuracy of essentialcareonline.com and
– failure of essentialcareonline.com to meet your requirements
To the full extent allowed by applicable law, you agree that we will not be liable to you or any third party for any consequential or incidental damages (both of which terms include, without limitation: pure economic loss, loss of profits, loss of business, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to essentialcareonline.com.
16. SEVERANCE
In the event that any part of the Terms and Conditions shall be deemed unlawful, void, or for any reason unenforceable, then said provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any of the remaining provisions of the Terms.
17. WAIVER
No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.
18. ENTIRE AGREEMENT
These Terms form the entire basis of any agreement achieved between you, the user, and us, Ornava Limited.
19. LAW AND JURISDICTION
These Terms shall be governed by and construed in accordance with the laws of the United Kingdom and any disputes will be decided only by the courts of England and Wales.
20. RETURN POLICY
All returns will be sent back to the warehouse supplier.
The following is the correspondence address for clients or others who would like to send written letters: 7 Bell Yard, London, United Kingdom, WC2A 2JR
Ornava Limited wants to provide customers with the best quality service and in that we are happy to offer a comprehensive return policy in the unlikely event that you are not satisfied with the delivered product(s) or service(s).
Please note that the following returns procedure must be followed in order to receive an exchange or refund, and failure to do so may result in us being unable to replace products or provide refunds. Additionally, please be aware that we cannot be held responsible and provide refunds or exchanges on product that was affected by circumstances beyond our control. This includes: damage and neglect after products are received, products being stored in climatic conditions such as extremes of temperature that can affect some items, and damage by third parties.
Should you wish to return a product for any reason, please notify us within 48 hours of receiving of your order, if anything is unsatisfactory. In order to arrange a return, please contact our customer service team and provide them with your order number, the item you are returning, and the reason for the return.
We will then reply with a specific authorization number pertaining to your return and the address you need to send the item to.
You’ll need to package the item securely and include:
– Your original order number
– The authorization number provided for the return
– A statement that includes why you are returning the product and whether a replacement or refund is needed
Products should be returned in their original condition and the packaging in which they arrived, along with a copy of the invoice or packing slip. Once we receive the products, they will be checked, and refunds on goods and postage can be arranged when appropriate. We cannot issue refunds on simply unwanted goods due the perishable nature of goods on sale. Refunds and exchanges will only be offered on items that are faulty, and that were clearly so at the time at which they were dispatched.
21. INTERNATIONAL TRANSPORTING
All labeling requirements, safety warnings, manuals, or various instructions may not be specified in the preferred dialect of the country that the purchased product is shipped to. The customer holds all responsibility and liability in ensuring that the purchased product is lawful to import, and when a product is purchased, records are imported by the customer. The customer should understand all regulations and laws of the country that the purchased product is shipped to prior to submitting their order. All fees, customs duties, and import taxes are will be included in the final cost of a purchased product that is destined for international shipment. Taxes and fees will be applied to you, the customer once the consignment has arrived within your country. You are required to own any additional charges or fees associated with customs clearance. essentialcareonline.com will not be held accountable or responsible for any charges that are seen as additional due to these circumstances. Because of this, essentialcareonline.com is unable to estimate what the value of these charges may be. We encourage you to contact the local customs office for information on the customs process and any charges that may be applicable.